Ways to Contact Chase Home Lending

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Ways to contact Chase Home Lending

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If you have concerns or issues about your Mortgage account, here are convenient ways to contact us:

Customer service

( Includes an automatic action at any time)

- Phone: 1-800-848-9136
- We accept operator relay calls.
- Client Service in Spanish: 1-855-280-4198

Online or mobile banking assistance

- Phone: 1-877-242-7372
- We accept operator relay calls.
- Outside the U.S.: 1-713-262-3300

Homeowner's insurance questions

Phone: 1-877-530-8951

Residential or commercial property tax inquires

Phone: 1-877-314-6353

Financial difficulty support

Phone: 1-800-848-9380

Representatives are available:

- Monday - Friday: 8 AM - 8 PM ET
- Saturday: 9 AM - 6 PM ET
- Sunday: Closed

Reﬁnance or make an application for a mortgage

See our current purchase rates and re-finance rates. If you are interested in taking the next action to get preapproved, begin online or call us at 800-447-1101.

Chase Employees

Chase workers interested in a home purchase or refinance ought to go to the Employee Financial Services page on the Intranet or call us at 866-421-5487 (only for Chase workers).

For NY clients:

You might submit problems about your Servicer with the New York State Department of Financial Services or acquire additional details from the department by calling the department's Consumer Help Unit at 1-800-342-3736 or by checking out www.dfs.ny.gov. You might also file grievances directly with Chase by calling 1-800-848-9136 or writing to Chase, Mail Code LA4-6475, 700 Kansas Lane, Monroe, LA 71203. Chase is not signed up with the Superintendent of Financial Services.

You can send us a safe and secure message or question about your mortgage when you sign into your Chase account. We'll respond within 1 business day.

Mail

If you wish to send us a document or submit a demand, you can upload it to our safe and practical document center or mail it to an address listed below:

Client Service Inquiries (through the U.S. Postal Service, including Certified Mail)

Mail Code LA4-6475

Home Lending Credit Bureau Disputes

Mail Code LA4-6945

Exclusive address for Notices of Error, Requests for Information, and Qualiﬁed Written Requests

If you wish to contact us to get info about your mortgage loan or to alert us of a mistake on your account, compose to:

Chase

Mail Code LA4-6911

700 Kansas Lane

Monroe, LA 71203

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Chase Home Lending

We offer a range of mortgages for buying a brand-new home or re-financing your existing one. New to homebuying? Our Learning Center supplies user friendly mortgage calculators, instructional articles and more. Our ultimate guide for first-time homebuyers gives an introduction of the process from start to end up. And from using for a loan to handling your mortgage, Chase MyHome has whatever you require.

Buying a House

Whether you're determining how much house you can pay for, approximating your monthly payment with our mortgage calculator or trying to find preapproval for a mortgage, we can assist you at any part of the home buying procedure. See our existing mortgage rates, low down payment options, and jumbo mortgage loans.

Refinance

Refinance your existing mortgage to reduce your monthly payments, settle your loan faster, or access money for a big purchase. Use our home worth estimator to approximate the present worth of your home. See our present re-finance rates and compare refinance choices.

Affordability

Our affordable loaning options, including FHA loans and VA loans, assistance make homeownership possible. Take a look at our cost calculator, and try to find homebuyer grants in your area. Visit our mortgage education center for practical ideas and info. And from making an application for a loan to handling your mortgage, Chase MyHome has you covered.

Home Lending Customer Care

Go to Chase mortgage services to manage your account. Make a mortgage payment, get details on your escrow, send an insurance claim, demand a benefit quote or check in to your account. Go to Chase home equity services to manage your home equity account.

About Chase

Chase serves countless people with a broad series of products. For more information, check out the Banking Education Center. For concerns or issues, please contact Chase consumer service or let us understand at Chase grievances and feedback.

- Fair Lending
- SAFE Act: Chase Mortgage Loan Originators
- Home Mortgage Disclosure Act (HMDA).
- Help For Homeowners.
- For New York Customers.
- Non-Traditional Mortgage Disclosure (NTMD)( PDF)

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